FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION ABOUT YOUR EXPERIENCE
Breakfast times, access to the spa, discounts and special conditions that we offer you when making your reservation through our website … We solve all the doubts and the most common questions that our guests usually have when making their reservation. Common doubts about your experience in our hotel in o Grove during your stay.
If you have any other questions, we are at your disposal through the contact form, by phone or through our profiles on social networks.
INFORMATION ABOUT SCHEDULES
From what time can you enter the hotel and until what time?
Our reception hours are 24 hours. Check in from 2pm and check out until 12am. If you Will arrive later than 22 hours, please, le tus know.
What time are breakfasts and meals?
From 8 to 11 breakfasts. Dinners are from 8 to 10:30 p.m. The food service is only available from June 15 to September 15 from 1 to 3:30 p.m.
What are the hours of access to the spa? It’s free?
Yes, it is free for all hotel guests. In the summer months, it is necessary to book in advance in order to respect the capacity. It is open from 9:30 a.m. to 9:00 p.m. Children’s hours are from 11:00 a.m. to 12:30 p.m. and from 3:00 p.m. to 6:00 p.m. Outside of those hours, it is for adults only.
INFORMATION ABOUT RESERVATIONS AND DISCOUNTS
Will you always find the best price guaranteed on the web?
Yes, always. You can check. By booking through our website, we always guarantee the best price on your reservation because we offer you a fixed 5% discount on all our rates that is only available for reservations through our website. In addition, other times you will find offers and promotions with greater discounts that are only active on our official website.
Are the cancellation conditions more flexible when booking through the web?
Yes, as an advantage through our website and Anti COVID measure to guarantee your peace of mind, we offer you free cancellation without charges up to two days before your arrival without any advance charge.
Is there any other advantage booking through the web?
Yes, only on our website you can “design your experience” adding exclusive extras. In addition, you can book our Bosque Mar experience that you will not find by booking in any other channel or online travel agency
INFORMATION ON PLANS AND ACTIVITIES
What can be done around the area?
In the surroundings, you can do several activities. From enjoying the beaches of the Rías Baixas, going on boat routes or visiting virgin islands with paradisiacal beaches, to visiting charming towns, enjoying the D.O. Albariño wine or hiking trails.
How far is the beach walking?
The closest beach is As Pipas, which is 400 meters away. Walking takes 5 minutes. Also you have Area de Reboredo beach 8 minutes far.
How far is O Grove town?
3 minutes by car. Walking 20 minutes. La Toja Island is 5 minutes away by car and 1 hour walking.
OTHER INFORMATION OF INTEREST
Is access to the spa free?
With your reservation through the web, you will have included one access to the spa per person and stay, after booking an hour at reception. If you wish to access the spa on more days, you can book it directly with us at the hotel reception. Price: 8€ per person.
Do you accept pets?
Pets welcome at no additional cost, complying with the rules of coexistence. Near the hotel, you have two dog beaches that you can go with your pet, O Espiño and Portiño. Click here to discover our “petfriendly proposal”.